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Oct 21, 2016

Business Services in Germany

Industry Overview: Business Services in Germany | © GTAI

Germany is one of the biggest contact center (CC), shared service center (SSC) and business process outsourcing (BPO) industry growth markets in Europe.

More and more domestic companies and global players located in Germany are taking advantage of innovative CC, SSC and BPO concepts to optimize their front-, back-office and non-core functions.

A rising number of companies are choosing to locate in Germany as the country increases in attractiveness thanks to moderate wage cost developments and low labor fluctuation rates.

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Dr. Josefine Dutschmann Dr. Josefine Dutschmann | © GTAI

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