BPO/Shared Services Industry

Cover: The Outsourcing Journal | Interview with Dr. Josefine Dutschmann, GTAI | © The Outsourcing Journal/GTAI

Interview with GTAI-expert Dr. Josefine Dutschmann published in the “Outsourcing Journal – Online Edition” about Germany becoming increasingly attractive for global delivery center providers. Read the whole interview here.

More and more companies in Germany are outsourcing their customer service, and that represents a great business opportunity. Germany is one of Europe's biggest business service markets. The 7,000 call-centers generate an annual turnover of 21 billion euros. Now, digitalization is driving the growth of the market for corporate services in Germany.

Germany is the most important industrial nation in Europe and the fourth largest economy worldwide. At the same time, it is also the biggest European consumer market with more than 82 million inhabitants. The German economy is not only made up of industrial giants like Daimler, SAP, Siemens, Bayer and BASF, but also from small and medium sized companies (SMEs) - over three million SMEs employ 80 percent of all personnel. A small business-based economy allows new companies to enter the playing field more easily and opens up enormous market potential for the service industries.

Based on a globally unique "dual" professional education system (the dual education system in Germany is a combination of three years on-the-job training combined with classroom instruction),  the German model provides the diverse range of highly trained and committed employees at competitive conditions.

Germany offers numerous incentives for all investors - regardless of whether they are from Germany or otherwise. There is a large selection of programs designed to support a wide variety of business activities at different stages of the investment process available. Support ranges from cash incentives for the reimbursement of direct investment costs to incentives for labor and research and development (R&D).

We provide access to a comprehensive infrastructure that integrates the most modern telematics, IT, and telecommunications systems. Highly competitive real estate costs help make Europe-wide services from Germany affordable. A modern and reliable system of public transport allows easy access to office locations: 24 hours a day, 365 days a year. With state-of-the-art transportation networks by road and rail, as well as a dense network of both national and international airports, Germany provides access to markets on a truly international scale.

Social, economic, and political stability provide a solid base for your corporate projects. Our judiciary and civil services are highly professional. Contractual agreements are secure, and intellectual property is strictly protected in Germany.