Press Release BPO, Shared Services Industry

Germany: Untapped potential for outsourcing partners

The EMEA region’s love affair with outsourcing continues

Berlin (gtai) The German-speaking DACH countries are one of the top markets in the EMEA region for customer management and business process outsourcing (BPO), new data from the Information Services Group shows. Overall, ACV across the EMEA region was up 7 percent year-on-year, with DACH the second-largest market.

2015 has already seen new local developments: UK-based Capita announced last week that is set to acquire avocis, a leading provider of contact management services in the DACH countries, for EUR 210 million.

Dr. Josefine Dutschmann, business services market expert at Germany Trade & Invest and co-chair of the DACH chapter at the International Association of Outsourcing Professionals, is optimistic: “The German BPO and customer management outsourcing market was worth over USD 22 billion in 2014 and is expected to grow six percent every year up to 2018. The market here is less penetrated and less consolidated than in other EMEA countries, meaning there is a lot of untapped potential for outsourcing partners.”

Dutschmann notes that the EMEA’s love affair with outsourcing continues to develop: “The UK and Ireland remained the largest BPO sub-region in the EMEA region, and even France, a reluctant BPO market, had a good year. The DACH countries are consistently putting in a good performance and have the most potential.”

Germany offers a particularly stable investment environment, despite international turbulence, and is home to a highly educated German-speaking workforce. The falling euro also makes the country attractive for international investors.

Dr. Dutschmann and Germany Trade & Invest will be at booth 23 at the IAOP Outsourcing World Summit from February 16-18 in Phoenix, AZ to advise companies on setting up a presence in Germany.

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