Publication

Industry Overview - Business Services

Germany is one of the biggest contact center, shared service center and business process outsourcing industry growth markets in Europe.

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Our Industry in Numbers

• Around 75% of the TOP German companies have already installed shared services centers
• Special collective agreements signed with the trade unions help reduce labor costs up to 40%
• BPO annual growth rates of 12% in Germany
• Pan-European and EMEA shared services in Germany (e.g. BASF, Bayer, Merck, Parexel)
• BPO delivery centers in Germany (e.g. ACS, ADP, HP, Paychex)
  
  

"'Made in Germany' is the worldwide seal for the highest quality products - use this quality for your services, too."

Richard Offermann / Director Service Industries

Market | Personnel

Germany is the most important industrial nation in Europe and the fourth largest economy worldwide. At the same time, it is also the biggest European consumer market with more than 82 million inhabitants. The German economy is not only made up of industrial giants like Daimler, SAP, Siemens, Bayer and BASF, but also from small and medium sized companies (SMEs) - over three million SMEs employ 80 percent of all personnel. A small business-based economy allows new companies to enter the playing field more easily and opens up enormous market potential for the service industries.

Based on a globally unique "dual" professional education system (the dual education system in Germany is a combination of three years on-the-job training combined with classroom instruction),  the German model provides the diverse range of highly trained and committed employees at competitive conditions.

Incentives

Germany offers numerous incentives for all investors - regardless of whether they are from Germany or otherwise. There is a large selection of programs designed to support a wide variety of business activities at different stages of the investment process available. Support ranges from cash incentives for the reimbursement of direct investment costs to incentives for labor and research and development (R&D).

Physical Infrastructure | Stable Investment Environment

We provide access to a comprehensive infrastructure that integrates the most modern telematics, IT, and telecommunications systems. Highly competitive real estate costs help make Europe-wide services from Germany affordable. A modern and reliable system of public transport allows easy access to office locations: 24 hours a day, 365 days a year. With state-of-the-art transportation networks by road and rail, as well as a dense network of both national and international airports, Germany provides access to markets on a truly international scale.

Social, economic, and political stability provide a solid base for your corporate projects. Our judiciary and civil services are highly professional. Contractual agreements are secure, and intellectual property is strictly protected in Germany.

Downloads & Media

Download or order one of our publications for further information, read the latest press releases or simply follow the links we have put together for you.

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