Cancellation Policy

Right of Cancellation

You may cancel your contractual declaration in textual form (e.g. letter, telefax, e-mail) without indicating any reasons, if the goods have been sent to you before the expiration of the deadline, but also by returning the goods in question. The deadline begins after the receipt of this Cancellation Policy in textual form, but not prior to the receipt of the goods by the recipient (in the case of serial deliveries of similar goods, not before the receipt of the initial delivery), and not prior to the fulfilment of our informational duties in accordance with Article 246, Section 2 in conjunction with Section 1 Para. 1 and 2 of the Introductory Act to the German Civil Code (EGBGB), as well as our obligations in compliance with Section 312g Para. 1 Sentence 1 of the German Civil Code (BGB) in conjunction with Article 246, Section 3 of the Introductory Act to the German Civil Code. In order to observe the deadline, it suffices to have sent in the cancellation or returned the goods in time. The cancellation should be addressed to:

Germany Trade and Invest
Villemombler Strasse 76
53123 Bonn Fax: +49 228 24993-212

Consequences of Cancellation

In the case of a valid cancellation, the mutually received services must be reimbursed and/or the usages received (e.g. interest) must be remitted. Should you not be able to entirely or partially reimburse or remit the services and usages received (e.g. benefits of use), or only in a worsened condition, you must provide compensation to us accordingly. You must only compensate the depreciation of the goods or the usages received, provided that the usage and depreciation are attributable to a direct utilization of the goods extending beyond an examination of their qualities and functionality. The “examination of qualities and functionality” implies the testing of the respective goods as is possible and usual in a normal shop, for example.

Goods that can be mailed as parcels are to be sent back at our risk. You must pay the regular expenses of returning the goods, if the goods delivered correspond to the original order and the price of the goods to be returned does not exceed EUR 40.00, or in the event that the goods in question exceed this price at the time of cancellation and you have not yet provided the necessary counterperformance or the contractually designated partial payment. Otherwise, no costs will be charged to you for the returned goods. Goods that cannot be mailed as parcels will be collected from the customer. Obligations to reimburse payments must be fulfilled within 30 days. The deadline begins for the customer after the cancellation declaration or the goods in question have been sent off, for us after the receipt of the declaration or returned goods.

End of the Cancellation Policy

Exclusion of Cancellation Rights

A right of cancellation does not exist in connection with long-distance sales contracts for the delivery of goods which must be processed in accordance with customer specifications or clearly manufactured to meet personal needs, and which are not suitable for return due to their specific constitution, nor in connection with long-distance sales contracts for the delivery of newspapers, magazines, and illustrated periodicals, unless the consumer has given his/her contractual declaration by telephone.

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