Woman with headset Woman with headset | © gettyimages.com/Flying Colours Ltd.

Contact Center Industry

Reap the Benefits of Germany's Diverse, Booming Market

Germany's contact center industry is booming and helping companies worldwide with their CRM needs in Europe and abroad.

Germany offers a highly skilled, committed, and diverse labor force at competitive prices. With a large pool of foreign language native speakers, Germany is also an excellent location to service not only the German-speaking markets, but also other markets in and outside of Europe. The nation's state-of-the-art infrastructure and abundant real estate options round off Germany's attractive package as a business service location.

Publication

Fact Sheet: Business Services in Germany Fact Sheet: Business Services in Germany | © GTAI

Fact Sheet - Business Services in Germany

Germany is one of Europe’s biggest business services markets, with the country recording constant growth over the past decade.

Our Industry in Numbers

  • Consistent growth rates over the last years

  • Over EUR 23 billion in annual revenues

  • Ca. 540,000 employees working in 7,000 companies

TOP 10 Player in Germany (Source: Call Center Profi, Call Center Ranking 2020)

Company

Annual Turnover (in €)*

No. of Seats*

Teleperformance

5,355,000,000

291,264

Concentrix

4,200,000,000

225,000

Capita

4,144,772,727

61,000

Webhelp

1,456,000,000

55,000

SYKES Enterprises

1,439,630,000

54,900

Majorel

1,200,000,000

50,000

Bosch Service Solutions

343,000,000

9,300

STRÖER Dialog Group GmbH

311,550,692

6,615

regiocom GmbH / snt Deutschland AG

169,691,172

3,552

Sitel Deutschland

142,399,939

4,000

*Figures represent entire group if not otherwise stated.

Market | Personnel | Incentives

With almost 100 million people, the German-speaking market is the largest in Europe. The market includes not only Germany, but also Austria, most of Switzerland, and parts of northern Italy.

Germany offers a vast pool of highly qualified, culturally-attuned, and flexible agents, available on short notice, with strong command of German and foreign languages.

Germany offers numerous incentives for all investors - regardless of whether they are from Germany or otherwise. There is a large selection of programs designed to support a wide variety of business activities at different stages of the investment process available. Support ranges from cash incentives for the reimbursement of direct investment costs to incentives for labor and research and development (R&D).


Marc Rohr Marc Rohr | © GTAI/Illing & Vossbeck Fotografie

"The optimal cost/quality balance offered by German contact centers is always a welcome surprise to our clients."

Marc Rohr / Director Digital & Service Industries

Physical Infrastructure | Stable Investment Environment

We offer an extensive and comprehensive logistics infrastructure that integrates state-of-the-art transportation networks with the most modern telematics, IT, and telecommunications systems. Highly competitive real estate costs make Europe-wide service from Germany affordable.

Social, economic, and political stability provide a solid base for your corporate projects. Our judiciary and civil services are highly professional. Contractual agreements are secure, and intellectual property is strictly protected in Germany.

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